Order Production Workflow and Photo Proof

Goal

This guide explains how a Creator with an accepted quote manages the order through production, quality control, and shipping. The aim is to give the customer visibility at every stage and reduce dispute risk.

Setup

1. Re-verify the file, material, and tolerance notes one last time before starting production.
2. If any requirement is unclear, resolve it by message before production; do not assume.
3. Give a realistic machine slot and estimated lead time when accepting the order.

Operating Rhythm

Update the order state at every stage: in production, in quality control, shipped. The longer a status update is delayed, the more the customer has to chase you; proactive updates build trust. If an unexpected problem appears during production (tangled filament, out-of-spec dimension, scrap), share it early with a revised lead time instead of hiding it.

Quality Bar

Upload photo proof before shipping: an overall view of the part, caliper verification of critical dimensions, and close-ups of cosmetic surfaces. Photo proof speeds up customer approval and protects you in a potential dispute. Do not ship a part that misses the quality you quoted; reprinting is cheaper than a dispute.

Troubleshooting

If the customer reports a problem after delivery, work through the photo proof and message history. For dimensional complaints, ask which measurement method was used. When a case cannot be resolved, start the platform's dispute process and keep all communication on the platform.